Arbella Insurance Group announced two promotions within the senior management team.
Steve Jacobs will transition to vice president of marketing and Tracy Hurley will assume the role of vice president of claims effective November 30, 2009.
Mr. Jacobs assumes responsibility for coordinating all aspects of Arbella’s market position and strategy as changes ushered in by Massachusetts new managed competition system increase the competitive landscape, and Arbella’s entry and growth in other New England states broadens the focus of marketing efforts.
Mr. Jacobs, a 20-year Arbella veteran, most recently built Arbella’s extremely successful claims organization, where he streamlined many processes, enhancing the quality of the claims experience, reducing expenses and achieving exceptional service levels. Mr. Jacobs will draw on the strong relationships that he has developed with Arbella’s independent agents, as well as his deep knowledge of Arbella’s marketing efforts.
Prior to joining Arbella, Mr. Jacobs spent an additional 15 years in a variety of Claim roles with Kemper Insurance.
Ms. Hurley joined Arbella as assistant vice president of claims in November 2005. She is credited with implementing many new processes within the claims department, including the introduction and roll out of Arbella’s claim service center.
Prior to joining Arbella, Ms. Hurley spent over five years with the Travelers Insurance Company in a number of progressive claims management roles. -Business Wire
